Contact Switchking

Last reviewed: 4 October 2026

Contact Switchking

Questions, corrections and commercial enquiries

Contact the Switchking editorial team about our content, report information that may be inaccurate or discuss a relevant commercial partnership.

Switchking is a comparison and consumer-information website. We cannot access or manage customer accounts held with broadband, television or mobile providers.

Email Switchking About Switchking

General contact email switchkingteam@gmail.com

Please use a clear subject line and include the relevant Switchking page address when contacting us about published content.

What would you like to contact us about?

Report a correction

Tell us if you believe a price, package, product feature, contract term or other statement on Switchking is inaccurate or out of date.

Please include the page address, the information in question and a link to any supporting evidence.

Report a correction

Editorial questions

We welcome constructive feedback that can make our guides clearer or more useful.

Send an editorial enquiry

Commercial partnerships

Providers, affiliate networks and relevant commercial organisations can contact Switchking about potential partnerships.

Commercial relationships do not provide control over our editorial conclusions or guarantee favourable coverage.

Discuss a partnership

Privacy and website matters

Contact us about personal information, cookies, accessibility, website errors or another technical issue affecting Switchking.

Please avoid including passwords, payment details or unnecessary sensitive personal information.

Send a privacy or website enquiry

What to include in your message

A clear subject explaining the reason for contacting us
The URL of the relevant Switchking page
The specific information or feature you are contacting us about
A link to authoritative supporting evidence where relevant
A contact email address that we can use to reply

Contacting us about a correction We assess correction requests against provider documentation, contractual information, regulatory sources and other appropriate evidence. Commercial status does not determine whether a correction is accepted.

What happens after you contact us?

We review it

Your message is reviewed and directed to the appropriate editorial, privacy or commercial workstream.

We investigate

Where necessary, we check the relevant page, provider information and supporting evidence.

We respond or update

We may reply for additional information or update the relevant content when a change is justified.

We review messages regularly, but research-based correction requests and detailed commercial enquiries can require additional time to investigate.

Need help with an existing provider account? Switchking cannot cancel contracts, change packages, investigate bills, arrange installations or access customer accounts. Contact your broadband, television or mobile provider directly for account support.

Protect your personal information

Please do not send Switchking:

Account passwords or security answers
Complete payment-card or bank-account details
Copies of identity documents unless specifically required for a valid legal request
Provider account numbers unless genuinely necessary
Special-category or sensitive personal information unrelated to your enquiry

Information sent to us will be used to assess and respond to the enquiry. Read our Privacy Policy for more information about how personal information is handled.

Related Switchking policies

Editorial Policy How we research and publish. Corrections Policy How corrections are assessed. Privacy Policy How personal information is handled.