Corrections Policy
Last reviewed: 4 October 2026
Corrections Policy
How Switchking handles inaccurate or outdated information
Switchking aims to publish accurate, useful and appropriately sourced information about UK broadband, television and mobile services.
Providers change prices, products, equipment and contractual terms frequently. This policy explains how readers and organisations can report a potential error and how we assess correction requests.
Evidence-led
Correction requests are assessed against current and authoritative evidence.
Commercially neutral
Affiliate status does not determine whether a correction is accepted.
Proportionate
Material errors receive greater visibility than minor formatting changes.
What counts as a correction?
A correction addresses information that was inaccurate, misleading or materially incomplete when published, or which has become sufficiently outdated to create a misleading impression.
Material factual error
An incorrect price, speed, contract term, package feature, availability claim, technical specification or other significant factual statement.
Material omission
Missing information that significantly changes how a reasonable reader would understand the product, price, contract or recommendation.
Routine update
A provider changes an offer, product name, price or feature after the article was accurately published.
Minor amendment
A spelling, grammar, formatting or wording change that does not materially alter the meaning or conclusion.
Corrections and updates are not the same
| Change type | Example | How it may be handled |
|---|---|---|
| Material correction | An article states that a package includes a feature when it does not. | The statement is corrected and a correction note may be added where appropriate. |
| Price update | A provider changes its advertised price after the article was checked. | The article may be updated with a new checked date without describing the original figure as an editorial error. |
| Clarification | A technically accurate sentence could be misunderstood. | The wording may be expanded or rewritten to make the intended meaning clearer. |
| Minor edit | A spelling mistake or broken internal link is identified. | The issue may be corrected without adding a public correction note. |
| Editorial disagreement | A provider or reader disagrees with a clearly identified value judgement. | The conclusion is reviewed but is not changed solely because another party holds a different opinion. |
How to report an error
Email the Switchking editorial team
switchkingteam@gmail.comUse the subject line Correction request and include enough information for us to identify and investigate the issue.
Please include:
- The URL of the relevant Switchking page
- The exact statement believed to be inaccurate
- An explanation of why it is inaccurate
- The correction you believe should be made
- A link to current supporting evidence
- The date on which the supporting information was accessed
- Your relationship to the provider or subject, where relevant
How we assess a correction request
Identify the statement
We locate the relevant passage and establish what the article currently says.
Check the original context
We consider the article's checked date, stated limitations and whether the information was correct when originally published.
Examine the evidence
We compare the claim against provider documentation, contractual information, regulatory sources and other appropriate evidence.
Decide the appropriate action
We may correct, clarify, update, retain or remove the disputed material according to the available evidence.
Assess the wider article
Where an error affects tables, calculations, recommendations or linked passages, we review those connected sections as well.
Record material changes
A material correction may be accompanied by an explanatory note when readers would benefit from understanding what changed.
When we add a correction note
We may add a visible correction or update note when a change:
- Alters a central factual claim
- Changes the overall recommendation or verdict
- Corrects a materially inaccurate price or contractual statement
- Addresses information likely to affect a purchasing decision
- Responds to a significant substantiated complaint
Routine price updates, typographical corrections, formatting changes and minor clarifications may be made without a separate public note.
Requests from providers and commercial partners
Providers, affiliate networks and commercial partners may report factual inaccuracies using the same process as any other reader.
A commercial relationship does not:
- Guarantee that a requested change will be accepted
- Provide control over Switchking's conclusions
- Permit substantiated criticism to be removed
- Guarantee favourable coverage or placement
- Prevent a competing provider from being recommended
We welcome provider evidence that improves factual accuracy, but editorial opinions remain the responsibility of Switchking.
Editorial disagreement
A correction request is different from disagreement with an editorial judgement.
Descriptions such as “best value”, “better suited to large households” or “unnecessary for most users” are assessments based on the evidence and reasoning explained in the article.
We will reconsider an opinion if it was based on incorrect facts or important missing evidence. We are not required to change a supported conclusion simply because a provider, reader or commercial partner disagrees with it.
Requests we may not accept
We may decline or take no action on a request when:
- No specific disputed statement is identified
- No reliable supporting evidence is provided
- The supplied evidence is outdated or unrelated
- The request concerns a clearly identified editorial opinion
- The requested wording would create a misleading impression
- The request seeks to remove accurate and relevant criticism
- The issue has already been corrected or superseded
- The message is abusive, threatening or clearly made in bad faith
Article dates and continuing accuracy
Important commercial articles may display a “last checked”, “updated” or “reviewed” date.
That date records the relevant editorial check. It does not guarantee that every provider price or promotion will remain unchanged afterwards.
Readers should always verify live prices, address-specific availability and contractual information directly with the provider before ordering.
Appealing a correction decision
If you believe material evidence was overlooked, reply to the original email with:
- The original correction request
- The evidence you believe was not considered
- A concise explanation of how that evidence changes the issue
Repeated submissions without new evidence may not receive an additional response.
Related Switchking policies
Report inaccurate information
Send the relevant page address, disputed statement and supporting evidence to the Switchking editorial team.
Submit a correction request
